Cancellation and Refund Policy

i. Cancellations will only be considered if the request is made at least 24 hours before the scheduled activity date and time slot shown in your booking confirmation. However, a cancellation request may not be entertained if the booking has already been communicated to the activity operator (merchant) listed on the Platform and the operator has confirmed commencement of the service, or if the activity slot has already started or passed. In such an event, you may contact our customer support team for assistance; however, refund eligibility will be assessed as per the timelines below.

Standard cancellation refund on the activity amount (excluding platform booking charge and applicable taxes):

• 24 hours or more before the activity slot — 100% refund of the activity amount.
• 6 hours to less than 24 hours before the activity slot — 50% refund of the activity amount.
• Less than 6 hours before the activity slot, or after the slot has started — 0% refund of the activity amount (no refund on the activity portion).

Platform booking charges and IGST or other taxes levied on such charges are non-refundable when you cancel a booking. You may cancel an eligible booking from your account under Profile → My Bookings → Booking Details by providing a reason for cancellation.

ii. NoMadWay does not accept cancellation requests for time-bound or non-reschedulable activity slots where the operator’s policy (displayed at the time of booking) explicitly states that the booking is final and non-refundable. However, a refund or rescheduling may be considered if you establish that the service was not delivered as described on the Platform or was cancelled by the operator due to safety, weather, or operational reasons not attributable to you.

iii. In case the activity or experience received is materially different from what was described on the Platform, or if the operator fails to provide the booked service, please report the same to our customer service team at support@nomadway.in. The request will be reviewed once NoMadWay and the operator listed on the Platform verify the details at their end. Such complaints should be reported within 7 (seven) days of the scheduled activity date. In case you feel that the service received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 (seven) days of the scheduled activity date. The customer service team, after reviewing your complaint, will take an appropriate decision regarding refund, partial refund, or rescheduling.

iv. In case of complaints regarding activities, equipment, or services that are covered under a warranty, guarantee, or specific terms provided directly by the activity operator or manufacturer, please refer the issue to the respective operator or manufacturer. NoMadWay will assist in facilitating communication between you and the operator where reasonably possible.

v. In case of any refunds approved by NoMadWay, it will take 7 to 10 (ten) business days for the refund to be processed and credited to your original mode of payment (UPI, card, net banking, or wallet, as applicable). Refunds are initiated through our authorised payment gateway partner. The actual time for the amount to reflect in your account may vary depending on your bank, card issuer, or UPI provider, which is beyond the control of NoMadWay.

Additional Terms

Payment received but booking not confirmed: If payment is successfully collected but your booking is not confirmed on the Platform due to a technical or processing error, you are entitled to a full refund of the entire amount paid, including the activity amount, platform booking charge, and applicable taxes, after verification of the transaction.

Cancellation by NoMadWay or the operator: If an activity is cancelled by the operator or by NoMadWay due to safety, weather, unavailability, or other valid operational reasons, you will ordinarily receive a full refund of the amount paid, unless an alternative date or arrangement is offered and accepted by you.

No-shows and late arrival: If you do not arrive at the activity location on time, fail to meet eligibility requirements (such as age, fitness, or documentation), or do not attend the booked slot without prior cancellation, no refund will be issued unless required by applicable law or agreed by the operator.

Chargebacks: Please contact us at support@nomadway.in before initiating a chargeback with your bank. We will work with you to resolve genuine disputes using your booking ID and transaction reference.